Lake Park Rules
Lake Park wants all of their guests to have a safe, fun, and memorable visit during all of their events. Whether you are visiting for a concert, convention, sporting event, or special outing, the following are a list of policies and rules that will ensure your safety. Please read and review the following rules and policies. If you have any specific questions not covered below, please call 972-219-3550.
Alcoholic beverages are allowed on the premises and city permits are not required. However, event staff reserves the right to expel guests who are disruptive due to excessive intoxication.
Certain events may require guests to arrive on time. Any special events will start at the time on the event description or your ticket and Lake Park recommends that guests arrive no later than 45 minutes before their ticketed event time. At the event hosts’ discretion, late arrivals may be asked to wait outside of the venue until an appropriate break period. You may call 972-219-3550 for more information
If, for any reason, an event or performance is canceled or rescheduled, please call the box office at 972-219-3550 for more information on possible refunds or rescheduling.
Some shows and events may be age-restricted as described in the event description. Please refer to the event description to see if your upcoming ticketed event is age-restricted or inappropriate for younger children. If your child is disruptive during certain events, the event staff reserves the right to ask you to wait out in the lobby.
Dress Code Policy
There is no dress code for most events at Lake Park. Please dress for comfort. Please make sure your outfits are appropriate for all-ages venues and do not feature offensive language or imagery. If an event requires more formal attire, it will be listed in the event description. You may call the Lake Park offices at 972-219-3550 if you have any questions.
Lost and Found Policy
Lost an item at an event? You can ask event staff for help with finding the lost and found service. You can also call 972-219-3550. Please be prepared to leave your full name, contact information, and a detailed description of your lost item. Lake Park does not claim responsibility for your lost possessions.
To guarantee that everyone has a safe and enjoyable visit to Lake Park, certain items are prohibited. Please review the partial list of prohibited items below. All guests are subject to search at the discretion of event staff and any illegal or prohibited items may result in expulsion from the venue, disposal/confiscation of prohibited items, or any other response deemed appropriate by the event staff. If you have any questions, please call 972-219-3550 for more information.
- Cooking stations except for BBQ grills and smokers
- Glass Containers of any kind
- Live Music is not allowed without a permit
- Recorded Music must be at a level that does not disrupt other facilities
- Fireworks, explosives or other incendiary devices
- Illegal substances
- Remote-controlled flying devices or UAVs (unmanned aerial vehicles)
- Weapons of any kind, including guns, knives, pepper spray anything that management determines to be potentially injurious or may otherwise affect the safety of other guests or the performance of the event
Lake Park does not offer refunds, returns, or exchanges. Please be sure that you make sure you select a show or viewing that meets your schedule. If an event or show is canceled for any reason, please you are eligable for a full refund.